Next Generation Voice over IP: Viper Network Technology Overview

Viper VoIP^TM is the next generation telephone system delivering solutions for all your current and future business requirements. Welcome to the Viper network of technologies and integrated solutions.

The Viper VoIP Interface consists 100% of drop-downs, making it incredibly simple to manage even the most complicated environments. How is this possible? Call us and schedule a demonstration so you can learn what the latest in telephone systems can offer.

Operator Console

Use our real-time operator control panel to know exactly what is going on at any given moment. Operators can confidently manage all calls coming in and easily send callers to voicemail, extensions, cell phones, call center queues or any other operation you can think of.

Call Center Management

Enjoy real-time manipulation of call center agents, queues and the ability to track every aspect of the call center. Have total control and visibility to all aspects of the call center, with alerts and extensive built in historical reporting.

Viper VoIP Call Center Reporting

Having problems with your call center reporting? This is a common problem and Viper has the solution: our reporting is part of the core system and has access to all data and can report on it. Viper comes with extensive reporting for call centers and general usage reporting. Stop the head aches with integrated reporting systems and problems.

Infinitely Scalable

Is your business growing? With Viper VoIP you can safely focus on growing your business and not worry about your phone system. Our system architecture is built on the principle of infinite growth with a revolutionary failover methodology.

Advanced Call Routing (ACR)

Viper's easy to use interface takes away the complexity of configuring call routing for your company, yet can be configured to handle the most complex call routing scenarios possible.

Zero-Redundency Hot Failover 

Viper is truely the next generation system with no need for redundant systems waiting for the primary system to fail. Viper VoIP failover delivers full redundancy using the equipment that is in use every day, saving costly rack space and power!

Unified Communications Interface (UC)

Again, Viper makes configuring your phone system as simple as possible. Using dropdowns and clear instructions you will be familiar with your personal user interface within minutes, including setting up your own call routing and unified communications.

Personal Call Routing and Find-me Follow-me (FMFM)

Do you move around a lot or work from different offices or locations? With your personal routing interface you can make changes no matter where you are, including listening to voicemail even if you are no where near a phone. Find-me Follow-me gives you options to have calls try to locate you at different locations or phone numbers based on your preference. All at the click of a mouse button.