Call Center Custom Solutions and Advanced Reporting

A Contact Center is without a doubt the most complex call environment a company can have, relying on a variety of factors such as proper call routing, Automatic Call Distribution (ACD) setup, queue configurations, operator skills, caller location, operator availability, staffing and shift optimization, reporting requirements, and so on.

Viper VoIP^™ has solutions to cover all eventualities, and in a recent implementation we included features in a new release based on a call center clients' specific needs. Not many VoIP providers listen and implement solutions based on a single clients request - guaranteed.

Improve Call Routing and Customer Service

How can I increase my level of service and track my obligations to my customers without a significant cost increase. Viper VoIP^™ can help you with this and deliver additional features to further increase your customers' satisfaction. You have a voice and we listen!

A Service Level Agreement (SLA) is a contract between you and your customers to quantify response times to inquiries or other services you provide. Viper VoIP^™ can measure these metrics through our call center and/or call accounting systems, delivering accurate information and a multitude of reporting options to cover every need.