Viper VoIP Free Updates, Free Upgrades and Free New Features
If the Total Cost of Ownership (TCO) for a phone system isn't considered, you are doing your company a disservice. Future updates and upgrades are real costs and will hit you when you least expect it or need it.
When considering updates and upgrades, you have to hand it to the 'big guys' and how they never tell you how much this will cost you. Ask them for a seven or ten year TCO analysis of their system and they will give you every excuse in the world why they can't do that. There's a reason for this.....
Updates are upgrades are inevitable - just like taxes and death - you can only postpone it for so long. This cannot be ignored when considering a telephone system, and traditionally a system upgrade can cost as much or more than the initial purchase price. With Viper VoIPTM however, this has changed and we encourage questions about this.
With Viper VoIPTM , as long as you have a valid support and maintenance agreement in place, you will receive all system updates and system core upgrades at no cost to you. Yes, it is true - they are free and you will never have to pay extra - ever. Does that mean you will have a fully updated phone system until the end of time? Yes, it means exactly that!
In all fairness we should point out that you might have to upgrade the server hardware from time to time. Having said that, we should definitely point out that we use the highest quality hardware available with full redundancy and automatic failovers. Without giving away too much, our server configurations have the highest level of uptime and lifetime achievable today, with highly critical components MTBF (Mean Time Before Failure) estimated at more than 100 years.
The phone sets used with Viper VoIPTM follow industry standards and retain high resale value should you decide you want to update to new phone sets. The phones will always work with Viper VoIPTM and other systems, so you are not 'locked' in with any provider - ever. The default phones used with Viper VoIPTM are the industry leading Polycom phone sets with high definition audio and speakerphone.
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